LEGAL | Waterview Counseling Services

Waterview Counseling Services LLC

Watertown, CT

Phone: (860) 483‑0360

Effective Date: January 1, 2026

1. Introduction

Waterview Counseling Services LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact our practice, or participate in therapy services. All clinical information is handled in accordance with HIPAA, state laws, and professional ethical standards.

2. Information We Collect

A. Information You Provide We may collect personal information such as: name, Email address, phone number, contact form submissions, appointment requests, and any information you voluntarily share.

B. Health Information (Clients Only)

If you become a therapy client, we collect clinical and health‑related information necessary for treatment. All clinical information is protected under HIPAA.

C. Automatically Collected Information

Our website may automatically collect:

IP address
Browser type
Device information
Pages visited
Cookies or similar technologies

This helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

Respond to inquiries
Schedule appointments
Provide therapy services
Maintain clinical records
Improve website functionality
Share practice updates (only with your consent)
We never sell or rent your information.

4. HIPAA & Confidentiality

If you become a client, your health information is protected under HIPAA.

This means:

Your information is confidential
We only share information with your written consent
Exceptions apply only when required by law (e.g., safety concerns, mandated reporting, court orders)
Clinical information is stored securely and accessed only by authorized personnel.

5. How We Protect Your Information

We use administrative, technical, and physical safeguards, including:

Secure electronic health record systems
Password‑protected devices
Encrypted communication when possible
Limited access to client information

While no system is completely risk‑free, we take all reasonable steps to protect your privacy.

6. Third‑Party Services

Our website may use third‑party tools such as:

Scheduling platforms
Payment processors
Analytics tools

These services may collect data according to their own privacy policies.

7. Cookies & Tracking

Cookies may be used to:

Improve site performance
Analyze traffic
Enhance user experience

You may disable cookies in your browser settings.

8. Your Rights

Depending on your location and client status, you may have the right to:

Access your information
Request corrections
Request restrictions
Request a copy of your records
Withdraw consent for communication
Request deletion of non‑clinical website data
Clinical records are retained according to state law and professional guidelines.

9. Children’s Privacy

Our website is not intended for children under 13.Therapy services for minors require parental or guardian consent.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” will reflect the most recent version.

11. Contact Information

For questions about this Privacy Policy, please contact:

Waterview Counseling Services LLC,

Watertown, CT. Phone: (860) 483‑0360

Terms & Conditions

1. Introduction

These Terms & Conditions outline the rules and expectations for using our website and engaging with Waterview Counseling Services LLC. By accessing this website or scheduling services, you agree to these terms.

2. Website Use

The content on this website is for informational and educational purposes only. It is not a substitute for professional mental health treatment or emergency services. You agree not to use this website for:

Illegal or harmful activities
Attempting to access secure areas without authorization
Distributing harmful software or spam

We may update or remove website content at any time.

3. No Emergency or Crisis Services

Waterview Counseling Services LLC does not provide emergency mental health services through this website. If you are in crisis, please contact local emergency services , 911, or a crisis hotline such as 988, immediately.

4. Scheduling & Cancellations

Appointments may be scheduled through our website or by contacting us directly.

Cancellation Policy

Cancellations must follow our stated policy (e.g., 24‑hour notice)

.Late cancellations or missed appointments may result in a $95 fee.

5. Fees & Payment

Fees for therapy services will be communicated prior to your first appointment. Payment is due at the time of service unless otherwise arranged. We reserve the right to update fees with reasonable notice.

6. Telehealth Services

If telehealth is offered, clients are responsible for

:Ensuring a private, safe environment
Maintaining a stable internet connection
Complying with state telehealth laws

We may discontinue telehealth if safety or privacy cannot be maintained.

7. Professional Boundaries

Engaging with our website or social media does not establish a therapeutic relationship. A therapeutic relationship begins only after:

A formal intake
Signed consent forms
Mutual agreement to begin treatment

We do not provide clinical advice through email, social media, or website messaging.

8. Intellectual Property

All website content—including text, graphics, branding, and downloadable materials—is the property of Waterview Counseling Services LLC unless otherwise noted.

You may not:

Copy, reproduce, distribute, or modify any content without written permission.

9. Limitation of Liability

We strive to provide accurate, helpful information, but we make no guarantees regarding:

Website accuracy
Website availability
Third‑party links or services

We are not liable for damages resulting from website use or reliance on informational content.

10. Third‑Party Links

Our website may include links to external websites We are not responsible for the content or privacy practices of those sites.

11. Changes to These Terms

We may update these Terms & Conditions periodically. Continued use of the website indicates acceptance of any changes.

12. Contact Information

For questions about these Terms & Conditions, please contact:

Waterview Counseling Services LLC

Watertown, CTPhone: (860) 483‑0360