Question 1

What insurances do you accept?

Accepted Answer

I currently accept:

Anthem Blue Cross and Blue Shield of Connecticut
Anthem EAP-Bank of America
Blue Cross Blue Shield of Massachusetts
Carelon Behavioral Health
Aetna
Quest Behavioral Health
Medicaid (Husky)
Optum
United Health Care
UMR
Connecticare

Question 2

What forms of payment do you accept?

Accepted Answer

All major credit cards as well as FSA and HSA cards.

Question 3

How long are sessions?

Accepted Answer

Sessions are usually 50-55 minutes.

Question 4

What is your cancellation policy?

Accepted Answer

We ask that you give at least 24-hours notice when you are unable to attend an appointment. This will give us an opportunity to offer the session to someone else in need. There is a $95 cancellation fee if you cancel less than 24 hours prior to your appointment or if you do not show up for your session.If you are more than 15 minutes late for a session, this will be considered a no show and will also result in a $95 fee.Frequent cancelations or no shows may result in loss of scheduled time slot or termination of treatment.

Question 5

Telehealth vs In person Sessions

Accepted Answer

There are benefits to both being in person in a cozy, confidential office, as well as to being able to meet over video in the comfort of your own home or in your car on your lunch break. I am open to whatever works best for you. You can change locations from week to week, as long as we plan it in advance.
 
Some things to keep in mind:
 
·   	Telehealth video sessions are a great option for anyone who does not live close to my office in Watertown, CT.
·   	Telehealth sessions are a good option when you are not feeling well or if there is bad weather. In fact, I may reschedule in person sessions to video sessions on snowy days.
·   	Telehealth sessions are great for parents/caregivers who would like to meet with me regarding their child’s treatment. Many parents find it helpful to meet during a lunch break or while their child is at school.
·   	All telehealth video sessions need to take place in a safe, private area, free of distractions so that you can talk openly without others overhearing you and you can focus. 
·   	You have to be in CT in order for the video session to occur.
·   	I find that telehealth works best for ages 15 and up. I utilize mostly play therapy for younger children and it is much easier to do that in person. However, I am open to doing telehealth with younger children once a relationship has been established, and on an as needed basis.
·Some people find being in the office creates a safe space away from others so that they can talk openly without worrying about if anyone can hear what they are saying. It is a great way to take time for yourself and not be distracted.

Question 6

What is the cost for clinical supervision?

Accepted Answer

I charge $100/hr for clinical supervision of LMSW professionals.

Question 7

Do you have an after hours on call service?

Accepted Answer

We do not have an after hours on call service. If you or a loved one are having an emergency, please call 211, 911, or go to your nearest emergency room.

Question 8

What is your Mandated Reporting Policy?

Accepted Answer

Mandated Reporting Policy
Purpose
The purpose of this policy is to ensure compliance with state and federal laws regarding the mandated reporting of suspected abuse or neglect. This policy outlines the responsibilities of mandated reporters within our organization to protect the safety and well-being of vulnerable individuals, including children, elderly adults, and individuals with disabilities.
Who Is a Mandated Reporter?
All staff members who provide direct services—including but not limited to therapists, case managers, administrative staff with access to client disclosures, and interns—are considered mandated reporters under Connecticut law.
What Must Be Reported
Mandated reporters are required to report any reasonable suspicion or knowledge of:
Child abuse or neglect
Abuse or neglect of elderly individuals
Abuse or neglect of adults with disabilities
This includes:
Physical abuse
Sexual abuse
Emotional/psychological abuse
Neglect (failure to provide food, shelter, medical care, supervision, etc.)
Financial exploitation (in applicable populations)
When to Report
A report must be made immediately or as soon as practicably possible after becoming aware of or suspecting abuse or neglect. In some cases, a written report must follow within a specified time frame, in accordance with state law.
How to Report
Reports are made to one of the following, depending on the situation:
Child Protective Services (CPS)
Adult Protective Services (APS)
Law Enforcement

Legal Protections
Mandated reporters who make a report in good faith are protected from legal liability, even if the report is not substantiated. However, failure to report suspected abuse or neglect may result in legal consequences, including possible fines or criminal charges.
Confidentiality
Reports are confidential. Mandated reporters are not expected to investigate but only to report concerns. The identity of the reporter is generally kept confidential unless disclosure is required in legal proceedings.

Question 9

Food, Beverage, and Product Use Disclaimer

Accepted Answer

Disclaimer: Food, Beverage, and Product Use
Please be advised that any food, beverages, or skincare products (including lotions or essential oils) provided are offered as a courtesy and are not intended to diagnose, treat, cure, or prevent any health condition.
We encourage all clients to be mindful of any personal allergies or sensitivities. If you have food allergies, skin sensitivities, or medical conditions, please consult your physician before consuming or using any product provided.
By accepting and using any of the items offered, you acknowledge that you do so at your own discretion and assume all associated risks. Waterview Counseling Services is not liable for any adverse reactions or outcomes related to the voluntary use of these items.

Question 10

What are your hours of operation?

Accepted Answer

Sunday- ClosedMonday- 9am-8pmTuesday- 9am-8pmWednesday- 9am-8pmThursday- 9am-8pmFriday-9am-6pmSaturday-8am- 2pm*Please note these are the administrative hours. Appointments are scheduled according to availability.

Question 11

What if you are not in network with my insurance provider?

Accepted Answer

The cost is $200 per session and payment is due at the time of service. However, I partner with Mentaya, a platform that helps clients submit claims to their insurance company to get reimbursed quickly, if you have out-of- network benefits.

You can click the link below to calculate your out of pocket costs and reimbursement rates before you get started, to determine if this is a good option for you.

Please let me know if you  have any further questions. It is important to me that therapy is accessible and affordable to everyone.

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